SHIPPING POLICY

DELIVERY AND RETURNS POLICY

 

SHIPPING AND DELIVERY

  1. What is pre-order?
    • Sometimes we can completely sell out before our next round of stock reaches our fulfilment centre.  If this happens, we will put products up for pre-order before they've arrived.  You can cancel your order by writing to us here: orders@hogiesbazaar.com
  2. How does shipping and delivery work?
    • Once an order is placed, our team will carefully collect your item(s) and package it, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all the item(s) on the order are ready in full - this means that if you have a pre-order item in your order, we will wait until that latest item is available and then send your order out.
    • You can expect your parcel within two (2) – eight (8) business days. A number of delivery methods may be used depending on the type of order.  When we ship your order you will receive a confirmation email with a tracking number.  Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
    • The delivery time is subject to stock availability. If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in two (2) – eight (8) business days from this "sent" date, provided the stock arrives at our warehouse when expected.
    • If your order does not arrive within eight (8) business days, please contact us at the following email address orders@hogiesbazaar.com so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival.  If you accept "leave in a safe place" directly with our courier we will no longer take responsibility for the package.  If you are not available to sign for the parcel, the parcel will be redirected to the nearest courier depot.  You are then responsible for collection of the parcel from that depot or paying an additional charge for re-delivery.
    • *Please note: that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
  3. How do I track my order?
    • After we pass your order to the courier, we will send you a shipping confirmation email which will have a 'Track Order' button. This will take you directly to their website so you can follow the live tracking updates.
  4. What is insured shipping?
    • Although we try our very best, sometimes mistakes happen.  Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened.  If you purchase insured shipping, after our investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straight away.  If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item.
  5. Help, I think my order is lost/hasn't been delivered?
    • Think your order might be lost in transit? Although we are quoted two (2) – eight (8) business days for delivery from our couriers, sometimes life happens and they aren't able to deliver within this timeframe.  When this is the case, your tracking number may update to advise of a 'delayed' delivery date.
    • If your item still hasn't been delivered within ten (10) business days, please contact us at the following email address orders@hogiesbazaar.com and we can launch an investigation.
    • Note: once your order is with the courier, any issues are beyond our control and need to be investigated by our courier.  We are able to contact them on your behalf to resolve any issues.  Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
  6. Can I change my shipping address?
    • We can absolutely help change this for you!  Provided your order has not shipped, please send us the new details and quote your order number at the following email address orders@hogiesbazaar.com and we can change this over for you.
    • *Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully!
  7. Do you ship internationally?
    • Whilst we started in Australia, we can ship to most countries.
  8. What is your returns policy?
    • We offer free returns for 30 days from the date your order is delivered/received.
    • However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
      • Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
      • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
      • Item(s) must be returned in the original unopened packaging, and in ‘as new’ condition.
      • You must provide a photo of your item/s prior to shipping so we can assess the condition.

Last Updated 20 June 2024.